This Privacy Policy explains how Hearth ("Hearth", "we", "our", or "us"), operated by Nexora, collects, uses, stores, and protects personal information when you use our platform or visit our website.
We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable data protection and privacy laws in the jurisdictions where we operate.
By using Hearth or submitting information through our website, you acknowledge that your personal information may be processed as described in this Privacy Policy.
We may collect information including:
Restaurants using Hearth may collect and store guest information, including:
Restaurants remain responsible for ensuring they have a lawful basis to collect and process guest information.
When you submit information through our website, including by requesting a demo, contacting us, joining a waiting list, booking a discovery call, or completing an enquiry form, we may collect:
We may automatically collect:
We use personal information to:
Where permitted by applicable law, we may also contact you regarding:
Where consent is required, we will only send marketing communications after obtaining your permission. You may opt out at any time.
We do not use guest information collected by restaurants for our own marketing unless we have an independent lawful basis to do so.
Where applicable, we process personal information under one or more of the following legal bases:
Restaurants using Hearth remain responsible for obtaining any required guest consents under applicable privacy laws.
We do not sell or rent personal information.
We may share information with trusted service providers that help us operate Hearth, including:
These providers are contractually required to protect personal information and process it only for authorised purposes.
We may also disclose information where required by law, to protect our legal rights, investigate fraud, or respond to lawful requests from public authorities.
Because Hearth is an international platform, personal information may be processed or stored in countries other than the country in which it was collected.
Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.
We take appropriate technical and organisational measures to protect personal information, including:
While we work to protect personal information, no online system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
Following account termination:
Enquiry and contact information may be retained where reasonably necessary to manage customer relationships, respond to requests, or comply with legal obligations.
Depending on your location and applicable privacy laws, you may have rights including:
We will respond to requests within the timeframes required by applicable law.
Privacy requests can be submitted to: support@hearthforrestaurants.com
If you choose to receive updates from Hearth, or where permitted by applicable law, we may contact you by email, telephone, SMS, or other communication methods regarding:
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our communications or by contacting us directly.
Service-related communications (such as account notifications, security alerts, billing information, or operational updates) may still be sent where necessary.
Hearth may integrate with third-party services including:
Where integrations involve personal information, we take reasonable steps to ensure appropriate contractual and security safeguards are in place.
Hearth is intended for use by restaurants and authorised business users.
We do not knowingly collect personal information directly from children. Any information relating to child guests is collected by restaurants as part of reservation management and remains the responsibility of the restaurant under applicable privacy laws.
We may update this Privacy Policy from time to time.
Where material changes are made, we will take reasonable steps to notify customers before the changes take effect.
The latest version will always be available on our website.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: support@hearthforrestaurants.com
Hearth - Operated by Nexora